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Please don’t hesitate to reach out to us if you have any questions or require further assistance. Our dedicated SparkleStock support team is available to assist you from Monday to Friday, with limited support on weekends for your convenience. You can expect a response within 48 hours, and we’ll do our best to provide you with the help you need.

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Adobe has officially discontinued Extension Manager and it will not work with Photoshop CC. Please use the add-on file (.atn, .pat, .abr, etc) by doubleclicking on it. If you only have the ZXP file, you can use ZXP Installer to install it. Alternatively, you can rename the ZXP file to a ZIP file and extract the contents. Inside, you may find an ABR, ATN, ASL, PAT, or other add-on files. Doubleclick on the add-on files to load them into Photoshop. More details here.

To install the add-on, please go to https://creative.adobe.com/addons/my_addons and click on the Install button. If the install button doesn’t work, please complete this form and we’ll get back to you shortly.

Please ensure that you have signed up with the correct email address. You can download your previous purchases by logging in and going to the Purchases page.

If you are getting an error that says the command “If” cannot run, please ensure that you have the correct Photoshop actions loaded. The error occurs when you are using Photoshop CS6 or older but have the Photoshop CC actions loaded. Please load the ATN file that matches your version of Photoshop.

Did you forget your password? You can reset it here. Your username is most likely your email address.

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